Wimba Voice outage

Hi all,

Please note the following:

Wimba Voice Scheduled Maintenance

Start: 11:00 PM Friday, May 10, 2013

End:   6:00 AM Saturday, May 11, 2013

Duration: 7 hours

The reason for this downtime is due to scheduled maintenance as determined by our external service provider.

Please note that this outage will only affect the Wimba Voice components of Wattle. The remainder of the Wattle system will continue as normal.

We have added a notice to the main Wattle Login page with these details.

With regards,

Danielle

============================================
Danielle Anderson

Manager

Wattle Business Solutions Group
Centre for Higher Education, Learning and Teaching

Chancelry 10T, Ellery Crescent
The Australian National University
Canberra ACT 0200

+61 2 6125 1087
+61 2 6125 4023
danielle.anderson@anu.edu.au

CRICOS Provider #00120C
============================================

Scheduled Wattle outage

Hi all,

Please note the following:

Wattle Scheduled Maintenance

Start: 11:00 PM Friday, April 26, 2013

End:   3:00 AM Saturday, April 27, 2013

Duration: 4 hours

The reason for this downtime is due to scheduled maintenance as determined by our external service provider.

We have added a notice to the main Wattle Login page with these details.

With regards,

Danielle

============================================
Danielle Anderson

Manager

Wattle Business Solutions Group
Centre for Higher Education, Learning and Teaching

Chancelry 10T, Ellery Crescent
The Australian National University
Canberra ACT 0200

+61 2 6125 1087
+61 2 6125 4023
danielle.anderson@anu.edu.au

CRICOS Provider #00120C
============================================

Wattle Archive available from Saturday, 13 April 2013

Dear Wattle Users,

Wattle Archive is now available as at 14:00 AEST.

The work carried out to relocate Wattle Archive to new hosting infrastructure has been completed successfully.

If you have any questions, please contact wattle.support@anu.edu.au

With regards,

Danielle

============================================
Danielle Anderson

Manager

Wattle Business Solutions Group
Centre for Higher Education, Learning and Teaching

Chancelry 10T, Ellery Crescent
The Australian National University
Canberra ACT 0200

+61 2 6125 1087
+61 2 6125 4023danielle.anderson@anu.edu.au

CRICOS Provider #00120C
============================================

Notice of Wattle outage

Dear WATTLE Users,

We had an unscheduled WATTLE outage between 05:45am and 06:33am today (12/4) . 

This outage was due to a network connectivity problem at our hosting provider's data centre. 

This issue has been resolved. However, if you experience any further issues, please contact Wattle Support – wattle.support@anu.edu.au

With regards,

Danielle

============================================
Danielle Anderson

Manager

Wattle Business Solutions Group
Centre for Higher Education, Learning and Teaching

Chancelry 10T, Ellery Crescent
The Australian National University
Canberra ACT 0200

+61 2 6125 1087
+61 2 6125 4023
danielle.anderson@anu.edu.au

CRICOS Provider #00120C
============================================

WATTLE CENTRAL NOTICE: Autumn 2013 course sites

Hi Everyone

The Autumn 2013 course sites are ready and available for lecturers in the main Wattle environment (https://wattle.anu.edu.au/). As per the usual process, these sites will be revealed to students one week prior to the official start of the teaching session. For Autumn 2013, students will have access to sites from Tuesday 26^th March 2013. All courses will be revealed on Tuesday; the only exceptions currently noted are listed below. Please let Wattle Support know if there are any other courses that should not be revealed next Tuesday.

Kind regards

Jenny

----------------------------------

Autumn 2013 Wattle Course Sites to remain hidden:

-          All ANU College of Law courses

-          ANTH8101_Aut_2013, CASS EDS will reveal the course

===============================
Jenny Edwards
Business Analyst

Wattle Business Solutions Group
Centre for Higher Education, Learning and Teaching
Chancelry Building #10T

Ellery Crescent
The Australian National University
Canberra ACT 0200 Australia

T  +61 2 6125 4086
F  +61 2 6125 4023

M 0428 268 926

Jenny.Edwards@anu.edu.au

wattle.anu.ed.au

===============================
Wattle Support Team

+ 61 2 6125 0885  Monday - Friday: 9am - 5pm

Wattle.Support@anu.edu.au

http://chelt.anu.edu.au/wattle-bsg

Long-hours Helpdesk (off-campus)

1300 544 894

Monday - Friday: 8am - 10pm

Saturday - Sunday and Public holidays: 9am - 5pm

Wattle update - 12.30pm, Monday, 4 March 2013

Hi all,

We can confirm that the Wattle performance issues experienced this morning have improved.  We will continuing to monitor the situation and work closely with our external hosting provider.

If you experience any new issues, please contact Wattle Support – wattle.support@anu.edu.au

With regards,

Danielle

============================================
Danielle Anderson

Manager

Wattle Business Solutions Group
Centre for Higher Education, Learning and Teaching

Chancelry 10T, Ellery Crescent
The Australian National University
Canberra ACT 0200

+61 2 6125 1087
+61 2 6125 4023
danielle.anderson@anu.edu.au

CRICOS Provider #00120C
============================================

Wattle update

Hi all,

Wattle is currently experiencing performance related issues. This issue was first detected at 9:53am this morning. This event has been logged with our external hosting provider for investigation.

We will continue to monitor the situation and let you know as more information comes to hand. 

If you experience any further issues, please contact Wattle Support – wattle.support@anu.edu.au

With regards,

Danielle

============================================
Danielle Anderson

Manager

Wattle Business Solutions Group
Centre for Higher Education, Learning and Teaching

Chancelry 10T, Ellery Crescent
The Australian National University
Canberra ACT 0200

+61 2 6125 1087
+61 2 6125 4023
danielle.anderson@anu.edu.au

CRICOS Provider #00120C
============================================

Wattle is working again

Dear WATTLE Users, 

Access to WATTLE has now been restored.  At this stage the cause of the outage is unknown.  However we are aware that this outage affected a number of other universities in our hosting provider's data centre. 

We will continue to monitor the situation.  If you experience any further issues, please contact Wattle Support – wattle.support@anu.edu.au

Regards, 

Richard

Richard Robinson

ANU Online Lead

Office of the Vice-Chancellor

The Australian National University

Unexpected Wattle outage

Dear WATTLE Users, 

WATTLE is currently unavailable. This unschedule outage was first detected at 11:10am.  This event has been logged with our external hosting provider for investigation. 

We will continue to monitor the situation and let you know as more information comes to hand.  

If you experience any further issues, please contact Wattle Support – wattle.support@anu.edu.au

Best wishes

Richard

On behalf of the WATTLE BSG Group

Richard Robinson

ANU Online Lead

Office of the Vice-Chancellor

The Australian National University

Unscheduled Wattle outage

Dear WATTLE Users, 

We had an unscheduled outage of WATTLE between 10:49am and 11:04am today (Monday 25/02) .  This event has been logged with our external hosting provider for investigation. 

We will continue to monitor the situation.  However, If you experience any further issues, please contact Wattle Support – wattle.support@anu.edu.au

Best wishes

Richard

On behalf of the WATTLE BSG Group

Richard Robinson

ANU Online Lead

Office of the Vice-Chancellor

The Australian National University

Wattle update for 25 February

Hi all,

Below is some important information for all Colleges from the Wattle BSG:

Performance of Wattle

Overall, we are very pleased with the performance of Wattle during the first week of Semester 1, 2013 teaching. The changes that were made to the environment over the past weeks, in partnership with our external service provider, have proven to have significantly improved the user experience. In addition, our performance monitoring has highlighted that Wattle has proven stable through peaks usage periods including large tutorial sign-ups.  We will continue to monitor the performance of Wattle over the coming weeks.

Wattle Archive Scheduled Maintenance

Wattle Archive will undergo scheduled maintenance during the following time period:

Start: 10:30 PM Friday, March 1, 2013

End:   2:30 AM Saturday, March 2, 2013

Duration: 4 hours

Please note that this outage will only affect the Wattle Archive environment.  The main production environment, Wattle Courses will continue to be available during this time.  This downtime is required as part of our continued effort to consolidate our Wattle environments. A notice has been added to the main Wattle Login page with these details.

If you have any questions, please contact Wattle.support@anu.edu.au.

With regards,

Danielle

============================================
Danielle Anderson

Manager

Wattle Business Solutions Group
Centre for Higher Education, Learning and Teaching

Chancelry 10T, Ellery Crescent
The Australian National University
Canberra ACT 0200

+61 2 6125 1087
+61 2 6125 4023danielle.anderson@anu.edu.au

CRICOS Provider #00120C
============================================