Request: software in the information commons for 2nd semester 2013 (new or to retain)

Call for software requests in the Information Commons for 2nd semester 2013

·         25 March 2013 - Call for requests opens

·         19 April 2013 - Call of requests closes

·         Deployment by the start of teaching semester 2, 2013.

This notice is for anyone whose students will be using the Information Commons for 2nd semester 2013. The Information Commons includes computers in ANU lecture theatres, bookable and open-access computer labs, library study areas, and the shared computer facilities in student residences.

It's time to prepare next semester's Information Commons software. Even if the software you use has been requested in the past, it must be requested again at this time for inclusion.

Please check the list of software applications that are currently available, versions, platforms, online training links and their location in the Information Commons for a guide as to what you may want retained, ungraded or reinstalled if they are not currently displayed.

DIANA will be ready to accept your software requests from 25 March 2013

If you need software to be UPGRADED, RETAINED, REINSTALLED or NEW SOFTWARE for 2nd semester 2013 teaching, you need to let us know by completing the software request form for new or retained on DIANA by the close of business Friday 19 April 2013.

To Request Your Software

Logon to DIANA using your HORUS username and password.

1) Software requests via DIANADIANA will ask you about new software and upgrades, but will also provide you with a list of currently deployed software and ask you to select items that you'd like retained. The retain registrations provide us with information that we can use to assess the impact of both planned and unplanned changes. It enables us to contact affected people. Even if you don't want to request new software or upgrades, it's valuable to record what you'd like retained and to be notified about.

2) User Acceptance Testing (UAT)A new or upgraded application will only be deployed to the computers when requesters have tested it and accepted that it is fit for deployment. If you ask for a new or upgraded application and you can't attend testing in person please nominate someone to test on your behalf at the time of placing the request. A request for software cannot proceed until a definite tester is identified and contact details noted. This is to avoid any delays in providing software for teaching purposes.

3) File space quotaYou can also use DIANA to log a request for extra file space quota for your students. It is advisable to request the increase in pebble file space during this period to avoid a last minute rush and know that your course is adequately covered for student requirements. You can also log a job via IT Service Desk to request a file space increase for your course. Please place Pebble file Space increase and the course code ABCD1234 in the Summary heading.

4) Confirmation of your requestIf you place a request you should receive confirmation that your request for NEW or an UPGRADE to existing software has been received by the end of May 2013, if not please email ic.software@anu.edu.au or call 6125 7784.

Note: RETAINED request will only be contacted if notification of an upgrade is required.

For your calendar: NEXT CALL FOR SEMESTER REQUESTS 1st SEMESTER 2014

Call for requests:	1 August 2013
Close of requests:	30 August 2013
Deployment:	by the start of teaching semester 1, 2014

Please call me if you have any questions or concerns.

Kind regards

Stephanie

Note I work on Tuesday and Thursday

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Stephanie Stockdill

Client Services/Information Commons Liaison

Managed Operating Environments

Information Technology & Infrastructure

Division of Information

Old Administration Area

Building 3J

The Australian National University

Canberra ACT 0200 Australia

T: +61 2 6125 7784

F: +61 2 6125 0449

W: http://information.anu.edu.au/